Text Analytics – In Pursuit of the Holy Grail of Customer Experience

November 16, 2018

The movement from customer satisfaction to customer experience! 10 years ago, customer satisfaction was thought of as the ‘be all and end all’ for business success. Businesses rarely went further than ensuring that their customers were happy and satisfied. Customer …

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Conversational Marketing Through Social Media – The Way Forward

September 24, 2018

Conversational Marketing – The Why Generating a sale is the holy grail for all businesses. A business entity, irrespective of size, location, sector or industry, will only survive if it manages to sell its goods or services. Deep within every …

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Blockchain and Banks – Boon or Bane

August 10, 2018

Blockchain and Banks – Boon or Bane? Blockchain, or distributed ledger technology, has now been around for a decade. As such, most people who are even remotely associated with the financial system, have an idea of what blockchain is and …

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Chrysalis Blog-Internet of Things(IoT)

Is IoT Enough?

July 13, 2018

One look at the number of people sporting fitness trackers today gives us fair idea about how the Internet of Things (IoT) has made an impact on the everyday modern life. Fitness trackers and IoT, we hear you say? Despite …

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RPA-Robotic Process Automation

Robotic Process Automation – Big Bang or Go Slow?

June 22, 2018

With so much talk relating to Robotic Process Automation (RPA), it has become a continuously used word (after all, it is in fact an acronym) for anyone even remotely connected with technology and digital. It is now heard that often …

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Digital customer experience

Do Customers Care About Digital?

June 7, 2018

Do customers care about digital? Unfortunately, probably not. Despite the noise being made about the digital customer experience, more often than not businesses and organisations often overlook what their customers feel and care about in relation to the digital experience. …

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Chrysalis blog-Digital Transformation

Digital Transformation is Not Just About Technology

May 23, 2018

Business, as usual, was considered a great achievement for most of the organisations in the past but in today’s world digital is at the frontline of change. And, whilst digital technologies continue to transform the economy, today’s successful businesses have …

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Digital Talent Management

Digital Talent Management: A 360 degree view

May 21, 2018

Business has always known that change is inevitable. It is the speed at which change is now occurring that challenges businesses and executives alike. Competitors that did not exist a few short years ago have successfully forced companies to close …

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Chrysalis blog-Digital Transformation-customer is at the core

The Customer is at the Core of Digital Business Transformation

May 21, 2018

While it’s true that companies initially embrace technology because they understand that it’s time to modernise systems and processes in the business ecosystem and to adapt to compete in the digital economy, there’s more that should be understood. A successful …

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Chrysalis Software Solutions-Digital Transformation

Digital Transformation is a Journey, Not a Destination

May 21, 2018

A few organisations think they can upgrade their sites and in-house applications, purchase a couple of new gadgets, and after that turn in until tomorrow—however, that is not the way digital transformations works. Rather, consider this transformation as a moving …

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