Digital Customer Experience
Customers are at the heart of all that an organisation does.
Therefore, it is essential to transform the quality of each and every encounter that a customer has with your brand, product or service. At Chrysalis, we ensure your organisation achieves high quality customer interactions. This can be achieved in many ways:
We help you build websites that respond to all platforms and devices, ensuring your customers are able to navigate around your website in a seamless manner. We also create e-commerce websites, which are often utilised to strengthen online presence and help drive revenue.
User Experience Design
We help you design the ‘feel’ part of the customer experience. That is, the experience that a user has while interacting with you and your product.
Tablet and Mobile Application Development
We develop custom applications that help your organisation go mobile, on all devices.
Omni-channel experiences have a direct implication on the traffic that is directed to your business. This traffic may come from various sources including (but not limited to):
- Social media marketing
- E-mail marketing
- Search engine optimisation
We leverage all channels to provide a consistent and delightful user experience, whist measuring each channel’s contribution to meaningful business metrics.
To see how we have digitally transformed businesses with Digital Customer Experience, view our past case studies.