With so much talk relating to Robotic Process Automation (RPA), it has become a continuously used word (after all, it is in fact an acronym) for anyone even remotely connected with technology and digital. It is now heard that often …

Do customers care about digital? Unfortunately, probably not. Despite the noise being made about the digital customer experience, more often than not businesses and organisations often overlook what their customers feel and care about in relation to the digital experience. …